Convenient Returns
Please note that you have 14 days from receiving your package to return it. Learn how to return items to the store.
Goods purchased in the online store are not subject to return or complaint in the stationary store.
1. Let us know if you want to return
Select the products to return. In the case of a complaint, fill in the field with additional information about the advertised product
3. Send your parcel via Convenient Returns
Choose a courier and send the package to the address of our warehouse.
4. Wait for the refund
We will refund your money within 14 days of receiving your return
RETURN
Returned items should not show signs of use and should have original tags attached. Customers are only responsible for the diminished value of returned Goods resulting from their use in a manner other than what was necessary to ascertain the nature, characteristics and functioning of the item. Returns of soiled or used goods will result in a reduction of the refund amount by the cost the store incurs to restore the item to a condition suitable for re-sale.
The package containing the returned goods and a clearly completed return form should be sent to the following warehouse and complaints department address:
ATTENTION! address change.
New address:
Storeit/TheLoveLoveLife
ul. Brukowa 20
91-341 Łódź
bok@storeit.pl / tel. 517943455
∙ Shipping costs are borne by the buyer.
∙ We will issue a refund within 14 days from the date of delivery of the package to the indicated address.
∙ For Przelewy24 payments - the refund will be processed in the same way the payment was made.
∙ For PayPo payments - the settlement will be reduced by the value of the return.
∙ For payments made with a payment card, the refund will be credited to the bank account associated with the Buyer's payment card.
∙ In case of cash on delivery payments, please provide your bank account number for the refund in the form.
EXCHANGE OF GOODS
Goods can only be exchanged by ordering and paying for the selected product, and returning the previous item according to the instructions above.
COMPLAINT
To make a complaint, you must print the complaint form and fill it out legibly, providing all contact details and a description of the defect.
Carefully and securely package the complained product along with the completed complaint form.
Send to the following warehouse and complaints department address:
ATTENTION! address change.
New address:
Storeit/TheLoveLoveLife
ul. Brukowa 20
91-341 Łódź
bok@storeit.pl / tel. 517943455
The buyer will be notified by email of the outcome of the complaint within 14 calendar days from the date of its submission.
If the complaint is accepted for a customer who is a consumer, the cost of delivering the defective Product to the Seller shall be borne by the Seller.
Cash on delivery packages will not be accepted.
An online dispute resolution platform for consumers and businesses at the EU level (ODR platform) is available at http://ec.europa.eu/odr. The ODR platform is an interactive and multilingual website with a single point of entry for consumers and businesses seeking out-of-court resolution of disputes concerning contractual obligations arising from online sales contracts or service contracts (more information on the platform itself or at the website of the Office of Competition and Consumer Protection: https://polubowne.uokik.gov.pl/platforma-odr,161,pl.html).