Skip to content

Cart

Your cart is empty

Wygodne Zwroty

Pamiętaj, że masz możliwość zwortu w przeciągu 14 dni od momentu otrzymania paczki. Sprawdź jak zwrócić produkty do sklepu.

1. Poinformuj nas o chęci zwrotu

Wybierz produkty do zwrotu. W przypadku reklamacji wypełnij pole z dodatkowymi informacjami dotyczącymi reklamowanego produktu

2. Spakuj produkty, kore chcesz zwrócić

Do zwrotu dołącz formularz zwrotu lub reklamacji - znacznie przyspieszy procesowanie Twojego zwrotu.

3. Nadaj swoją przesyłkę przez Wygodne Zwroty

Wybierz kuriera i wyślij paczkę na adres naszego magazynu.

4. Poczekaj na zwrot pieniędzy

Pieniądze zwrócimy Ci w ciągu 14 dni od otrzymania Twojego zwrotu

RETURN

Download the return form.

Instruction

Returned items should not show any signs of use and should have their original tags attached. Customers are only responsible for a decrease in the value of the returned Goods resulting from using them in a different way than was necessary to establish the nature, characteristics and functioning of the item. The return of dirty or worn goods will result in a reduction of the return amount by the amount that the store will incur in connection with bringing the goods to a condition that allows them to be put back into circulation.

The shipment containing the returned goods and a legibly completed return form should be sent to the following address of the warehouse and the complaint department:

Storeit/TheLoveLoveLife
street  ul. Omłotowa 23, 94-251 Łódź

bok@storeit.pl / tel. 517943455

∙ Shipping costs are borne by the buyer.
∙ We will refund the funds within 14 days from the date of delivery of the parcel to the indicated address.
∙ Przelewy24 payments - the funds will be refunded in the same way as the payment was made.
∙ PayPo payments - settlement will be reduced by the refund value.
∙ Payments made with a payment card, the refund will be made to the bank account assigned to the payment card of the Ordering Party.
∙ In the case of cash on delivery, please provide the account number to be returned in the form.

EXCHANGE OF GOODS
The exchange of goods can only be made by ordering and paying for the selected product, and returning the previous goods in accordance with the above instructions.

COMPLAINT

Download the complaint form.

To make a complaint about the goods, you need to print the complaint form and fill it out legibly, providing all contact details and a description of the defect.

Pack the complained product thoroughly and tightly together with the completed complaint form.

Send to the following address of the warehouse and complaints department:

Storeit/TheLoveLoveLife
street  ul. Omłotowa 23, 94-251 Łódź

bok@storeit.pl / tel. 517943455

The buyer will be notified by e-mail about how the complaint will be considered within 14 calendar days from the date of its submission.

If a complaint is accepted in the case of a Customer who is a consumer, the cost of delivering the defective Product to the Seller is borne by the Seller.

Cash on delivery parcels will not be accepted.

At http://ec.europa.eu/odr, a platform for an online system for settling disputes between consumers and entrepreneurs at the EU level (ODR platform) is available. The ODR platform is an interactive and multilingual website with a comprehensive service point for consumers and entrepreneurs seeking out-of-court settlement of a dispute regarding contractual obligations arising from an online sales contract or a contract for the provision of services (more information on the website of the platform itself or at the website of the Office of Competition and Consumer Protection : https://polubowne.uokik.gov.pl/platforma-odr,161,pl.html).