The Love Love Life ∙ Terms and Conditions

Hello!

We’re delighted to see you here in the Legal Documents section of our Shop.

It means you’re a conscious Customer who values their consumer rights and makes well-informed purchasing decisions.

Here’s some good news: in our Shop, we focus not only on the quality of our products and friendly service, but also on ensuring that your rights as an online shopper are fully respected.

If you ever have any questions — whether about our policies or the products we offer — please feel free to get in touch. With us, no question goes unanswered.

The Love Love Life

shop@thelovelovelife.com

Kamila Nawarkiewicz

2B Rzeczna Street 8

43-300 Bielsko-Biała, POLAND

Terms & Conditions 2.0 are effective as of 07.08.2025

Terms & Conditions

THELOVELOVELIFE.COM

GENERAL PROVISIONS

In this opening section of the Terms and Conditions, you will find essential information about us — who we are, how you can reach us quickly and conveniently, and the key definitions used throughout this document. This way, you’ll know exactly who you are dealing with and how to interpret the terms we refer to later on.

1.1. The Online Shop is available at: thelovelovelife.com and its extensions.

1.2 The Online Shop is operated by Kamila Nawarkiewicz, conducting business under the name Kamila Nawarkiewicz, with its registered office at Rzeczna 2B Street, lok. 8, 43-300 Bielsko-Biała, Poland. The business is entered in the Central Registration and Information on Business (CEIDG) under NIP (tax number): 9151625122 and REGON: 020046759 (hereinafter referred to as the “Seller”).

1.3 You can contact the Online Shop in the following ways:

a. by e-mail: shop@thelovelovelife.com;

b. by telephone: <number> (call centre open from … to …, Monday to Friday, excluding public holidays);

c. by post: Kamila Nawarkiewicz, ul. Rzeczna 2B, lok. 8, 43-300 Bielsko-Biała, Poland;

d. via the contact form available on the Online Shop website.

1.4 The above communication routes are the point of contact for service recipients within the meaning of Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on the digital single market for services and amending Directive 2000/31/EC.

1.5 Acceptance of the Terms and Conditions is voluntary, but necessary in order to use selected functions of the Online Shop (e.g. creating a Customer Account or making a purchase).

1.6 The Terms and Conditions are made available free of charge on the Online Shop’s website in a manner that enables Users to:

1.6.1 read their content;

1.6.2 store their content by printing it or saving it to an external medium (e.g., downloading it as a PDF);

1.6.3 access both the current version and all previous versions.

1.7 DEFINITIONS. For the purposes of these Terms and Conditions, the following terms shall have the meanings set out below:

a) CART – an Electronic Service available to every Customer using the Online Shop, allowing easy placement of an Order for one or more Products. The Cart enables the application of discount codes (in accordance with separate Promotional Action Terms and Conditions), displays a price summary for each Product and for the entire Order (including any shipping costs), and allows modification of order details such as the number of Products, delivery address, invoice details, delivery method and payment method. As part of the Cart service, the Seller may send the Customer an e-mail regarding Products remaining in the Cart or an unsuccessful payment (transaction e-mail). The Cart collects the Customer’s offers to conclude a Sales Agreement – more than one such offer may be included in a single Order.

b) CONSUMER – a natural person entering into a legal transaction with an entrepreneur that is not directly related to their business or professional activity, as defined in Article 22(1) of the Polish Civil Code of 23 April 1964.

c) CONTENT – text, graphic or multimedia elements (e.g., product information, photographs, promotional videos, descriptions, comments), including works and images of natural persons, published or made available within the Online Shop by the Seller, the Seller’s contractors, the Customer or any other person using the Online Shop.

d) SALES AGREEMENT – a contract for the sale of a Product within the meaning of the Polish Civil Code, concluded remotely between the Seller and the Customer for a price plus any applicable additional costs (including shipping), the terms of which are defined in these Terms and Conditions. Each Product is sold under a separate Sales Agreement, unless, for objective reasons, the Seller stipulates that one contract covers several Products (e.g., a Promotional Set).

e) CUSTOMER – (1) a natural person; (2) a legal person; or (3) an organisational unit without legal personality granted legal capacity by law, having full legal capacity. A Customer who is a natural person with limited legal capacity undertakes to obtain the valid consent of their legal representative to conclude a Service Agreement or Sales Agreement, and to present such consent upon request.

f) CUSTOMER ACCOUNT – an Electronic Service, identified by a unique login (e-mail address) and password, which allows the Customer to use additional functionalities of the Online Shop. The Account stores the Customer’s address details, order history, and other services made available by the Seller.

g) CUSTOMER SERVICE OFFICE – the Seller’s service point providing information about the Online Shop, including offered Products and Order processing.

h) ELECTRONIC SERVICE – a service provided electronically, supplied by the Seller to the Customer via the Online Shop under the Service Agreement.

i) QUASI–CONSUMER – a Customer who is a natural person concluding a contract directly related to their business activity, where it follows from the content of the contract that it is not of a professional nature for them, as determined in particular by the subject of their business activity listed in the Polish CEIDG register.

j) GIFT VOUCHER – an electronic voucher, in the form of an alphanumeric code, enabling the holder to purchase Products in the Online Shop, with an individual code, nominal value in PLN, and the Seller’s logo.

k) ONLINE SHOP – the Seller’s internet-based sales platform, operated in the Polish language.

l) LOGIN – the Customer’s identifier used to access their Customer Account.

m) NEWSLETTER – an Electronic Service enabling subscribers to receive, with their express consent, regular information about the Online Shop, including Products, marketing actions and Promotional Actions, to the e-mail address provided.

n) ORDER – the Customer’s declaration of intent to conclude a Sales Agreement at a distance, specifying the Product and the Customer’s necessary data. Each Product ordered constitutes a separate offer to conclude a Sales Agreement, although the Seller may, for objective reasons, combine multiple Products into one contract (e.g., Promotional Set).

o) PRICE – the gross amount (including tax) due to the Seller for the transfer of ownership of the Product to the Customer, expressed in PLN. The Price does not include delivery costs unless stated otherwise in a valid Promotional Action.

p) PRODUCT – a movable item available in the Online Shop and offered for sale under a Sales Agreement.

q) PRODUCT PAGE – a webpage in the Online Shop presenting detailed information about a Product.

r) PROMOTIONAL ACTION – special sales conditions or service offers made available by the Seller for a limited time, under terms defined in separate Promotional Action Terms and Conditions, which take precedence over these Terms and Conditions where applicable.

s) SERVICE AGREEMENT – an agreement for the provision of Electronic Services between the Customer and the Seller, concluded remotely under the conditions specified in these Terms and Conditions.

t) TERMS AND CONDITIONS – this document, defining the rules for concluding Sales Agreements, using Electronic Services, and setting out the rights and obligations of the Customer, User and the Seller.

u) USER – a natural person browsing the Online Shop without creating a Customer Account or making a purchase.

2. RULES FOR THE USE OF THE ONLINE SHOP

In the terms and conditions of use of our Shop, we explain which minimum technical requirements you must meet in order to use the functionality of our Shop without problems.

2.1.The minimum technical requirements of the User's device to enable full and correct use of the Online Shop:

a. device with access to the Internet;

b. the latest version of the web browser;

c. an active e-mail account (e-mail address) in order to set up a Customer Account, subscribe to a Newsletter or make a purchase.

2.2 The Seller does not guarantee that the use of the Online Shop will be error-free or without technical interruptions. The Seller reserves the right to suspend or restrict access to the Online Store at any time, without prior notice to customers. The Seller will endeavour to restore the operation of the Online Shop without delay. Technical interruptions should not affect the processing of Orders already placed.

2.3 The Seller is not responsible for the content of other services and portals to which the Customer may be redirected via links placed in the Internet Shop (e.g. courier companies or payment operators).

3. ELECTRONIC SERVICES IN THE ONLINE SHOP

In the third section, we describe the Electronic Services available in our Store — such as the Shopping Cart or the Newsletter — and explain how they work. We also set out the procedure for submitting a complaint regarding any Electronic Service.

3.1.The Seller provides the following Electronic Services to Users, including Customers, via the Online Shop, free of charge:

a) maintaining a Customer Account, upon registration;

b) enabling Customers to place Orders and conclude Sales Agreements under the terms set out in these Terms and Conditions;

c) presenting Customers with advertising content tailored to their interests;

d) enabling Customers to use the Shopping Cart service;

e) allowing browsing of Content available in the Online Shop, including marketing materials;

f) providing a contact form;

g) enabling Products to be added to a favourites list;

h) enabling subscription to a notification of availability for a given Product;

i) providing a Newsletter service.

Customer Account

3.2 The Seller additionally provides the following services via the Online Shop for the benefit of Customers who have created a Customer Account:

a. maintaining the Customer's session after the Customer logs into the Account (using the browser);

b. storing and making available to the Customer via the Account the history of Orders;

c. enable changes to Customer data within the Customer Account.

3.3 The use of the Account is possible after the Customer has completed the following steps together:

a. completing the form by indicating your e-mail address and agreeing to the processing of your personal data, accepting the provisions of these Terms and Conditions and Privacy Policy;

b. confirming the wish to set up a Customer Account by entering in the designated field of the Online Shop the code sent to the e-mail address provided in the previous step;

c. successful registration, which will be confirmed by an email from the CUSTOMER SERVICE CARE of the online shop .

3.4 The Agreement for the Provision of Services is concluded as soon as the Customer receives the confirmation of the registration of the Customer's Account, sent by the Seller to the email address provided by the Customer. The Account is provided free of charge for an indefinite period of time. The Customer has the possibility, at any time and without stating any reason, to delete the Account (to resign from the Account) by sending an appropriate request to the Seller (e.g. using the means of communication described in point 1.3. of the Terms and Conditions or using the function in the Customer's Account panel "delete Account").

Shopping Cart

3.5 The use of the Shopping Cart begins when the User adds the first Product to the Shopping Cart.

3.6 The Shopping Cart is a service provided free of charge, for the period during which there are unpurchased Products in the User's Shopping Cart. When an order is placed and successfully paid for, the service is terminated.

3.7 The Customer is able to independently correct the data entered within the "Shopping Cart" panel by adding or removing a given item from the Shopping Cart. The deletion of an item may result in the automatic deletion of another item from the Shopping Cart as well, due to the direct relationship between the Products. The Shopping Cart also allows the Customer to establish and modify order details, in particular: delivery address, invoice details, delivery method, payment method, adding discount codes.

Newsletter

3.8 The Newsletter service consists of receiving by Users subscribed to it (Service Recipients), who made their e-mail address available to the Seller (Service Provider), by electronic means, including by means of automatic calling systems, commercial information concerning the products and services of the Seller and the Seller's partners, including in particular information on their current offer, promotions, discounts and marketing actions (e-mail marketing).

3.9 The Newsletter service can be used after the User has completed the following steps:

a. provide at least your e-mail address in the designated field in the Online Shop or tick the relevant checkbox to receive commercial information through the selected communication channel;

b. acceptance of the provisions of these Terms and Conditions (including additionally by clicking on the activation link sent by the Seller to the e-mail address provided by the Client) and confirmation of reading the Privacy Policy. The Service Provider may also make available other ways of accepting the provisions of the Terms and Conditions.

3.10 The Newsletter service is provided for an indefinite period of time.

3.11 The Customer shall have the possibility, at any time and without giving any reason, to unsubscribe from the Newsletter service (resignation from the service), in particular by sending a request for discontinuation of the Newsletter service to the contact details specified in point. 1.3. Terms and Conditions or by clicking on the deactivation link contained in the Newsletter service email sent to the Customer.

3.12 The Seller may terminate the Newslleter service contract at any time with one month's notice for valid reasons, understood as (closed catalogue):

a. a change in the law governing the provision of electronic services by the Seller affecting the mutual rights and obligations set out in the Newslleter Service Agreement or a change in the interpretation of the aforementioned law as a result of court rulings, decisions, recommendations or recommendations of authorities or bodies competent in the field;

b. a change in the manner in which the services are provided due exclusively to technical or technological reasons (in particular, updates to the technical requirements set out in these Terms and Conditions);

c. change in the scope or provision of the services to which the provisions of the Terms and Conditions apply, through the introduction of new, modification or withdrawal by the Service Provider of existing functionalities or services covered by the Terms and Conditions.

3.13 The Service Provider shall send its declaration within the scope of the above paragraph to the email address or telephone number provided by the Client during registration for the Newsletter service.

3.14 The Seller may terminate the Newsletter Service Agreement with seven days' notice to the Customer or deny the Customer the right to further use the Newsletter service, as well as restrict the Customer's access to some or all of the content referred to above for valid reasons, i.e. in the event of a gross breach of these Terms and Conditions by the Customer, i.e. in cases when the Customer (closed catalogue): uses the Newsletter in a manner contrary to the provisions of applicable laws and infringing rights of third parties, contrary to the provisions of these Terms and Conditions, contrary to custom and rules of social co-existence, in particular provides unlawful content.

Complaints about Electronic Services

3.15 Complaints related to the provision of Electronic Services may be submitted in any form. It is recommended to use the means of communication indicated in section 1.3 of the Terms and Conditions.

3.16 A sample complaint form is available under the Terms and Conditions.

3.17 The Seller shall respond to the complaint immediately, no later than within within 14 days of its submission.

4. CONDITIONS FOR PLACING AN ORDER AND CONCLUDING A SALES CONTRACT

This section of the Terms and Conditions is especially important, as it sets out the process for purchasing our Products — from placing an Order to finalising a Sales Agreement.

4.1 Information presented in the Online Shop constitutes only an invitation to conclude a contract within the meaning of Article 71 of the Polish Civil Code, directed by the Seller to Users, including Customers, and not an offer within the meaning of the Civil Code.

4.2 The main features of the performance, including the subject matter of the performance and the method of communication with the User, are specified on the Product Page or in another manner appropriate to the Product, within the Online Shop. If the Product does not have specific features, characteristics or functions (e.g. it is an outlet product), the Seller shall clearly inform the User about it before the User places the Order.

4.3 As part of the development of the Products or services available at the Online Shop and due to their specific nature, the Seller may introduce restrictions as to the ways of placing Orders for specific Products. In the case of placing several Orders at the same time, of which the limitation referred to above applies to at least one, this may affect the availability of the methods of placing Orders for the remaining ones as well.

4.4 The conclusion of the Sales Contract between the Customer and the Seller takes place after the Customer has placed an Order.

Placing Orders

4.5 The Seller enables the User to place an Order via the Online Shop as follows, in sequence:

a. The Customer adds the selected Product (or Products) to the Shopping Cart where acceptance of the Terms and Conditions and Privacy Policy is required. After acceptance of both documents, the Customer proceeds to the order form (purchase path);

b. The user, who is logged in to his/her Customer Account, confirms in the order form that the data necessary for placing the Order is up to date.

c. The User who does not have a Customer Account must independently fill in the order form to the extent necessary to place an Order. In the form it is necessary to provide the following data concerning the Customer: first and last name, address (street, house/flat number, postal code, town, country), e-mail address, contact telephone number and data concerning the Sales Agreement: place and method of Product/s delivery, method of payment. For Customers who are not Consumers, it is also necessary to provide the company and Tax Identification Number.

d. In any case, providing outdated or false data when filling in the order form may prevent the Order from being processed and the Sales Contract from being concluded.

e. When completing the Order form, select the method of payment of the Price and specify the method of delivery of the Product, if it is subject to shipment.

f. The Customer sends the Seller an Order (submits an offer).

g. Depending on the chosen method of payment for the Order, the Customer may be redirected to the pages of a third-party payment service provider in order to make a payment or provide details for the purchase of instalments or as a deferred payment.

4.6 The Seller shall, in response to the Order, immediately send the Customer an automatic message to the e-mail address provided by the Customer for this purpose confirming receipt of the Order or the message referred to in section 4.7. a.

4.7 Once the Order has been verified, without unreasonable delay, the Seller sends a message to the Customer at the e mail address provided with:

a. confirmation of acceptance of one or more individual offers for the Products, made as part of the Order and confirmation of the conclusion of the Sales Agreement (acceptance of the Order with respect to the Products indicated in the message); or

b. information about the impossibility of accepting all offers for Products placed under an Order, e.g. due to non-payment.

4.8 The Sales Agreement is concluded at the moment the offer(s) included in the Order are confirmed — that is, when the email referred to in section 4.6 (final confirmation) or section 4.7(a), insofar as it relates to the Products specified therein, is sent to the Customer.

4.9 By placing an Order, the Ordering Party agrees to receive a bill / invoice, correction invoice and duplicates of these documents in electronic form, to the e-mail address indicated. Together with the confirmation of the Order, the Seller sends a bill / invoice. At the same time, the Customer declares that he/she will receive the aforementioned electronic invoices at the e-mail address provided by him/her.

4.10 If it is not possible to accept all or some of the offers made within the Order, the CUSTOMER SERVICE CARE will contact the Customer to:

a. inform the Customer that it is not possible to accept all the offers made under the Order; or

b. confirmation by the Customer of his or her willingness to carry out the Order in the part in which the Seller has agreed to accept the offers to conclude the Sales Contract. The Customer may then cancel the Order in its entirety (to the extent of all offers), which does not affect its right to withdraw from the contract. The Customer's cancellation of the Order shall relieve the Seller of the obligation to continue with the Order. If the Order is cancelled, the following section shall apply accordingly.

4.11 If it is not possible to accept the offer(s) made under the Order, the Sales Contract in respect of the Products indicated by the CUSTOMER SERVICE CARE is not concluded and the Seller shall immediately, no later than within 14 days, return to the Customer the payments made by the Customer to the extent that the Sales Contract has not been concluded.

4.12 Independently, the Seller may inform the Customer of the status of the Order, in particular by sending messages to the e-mail address provided by the Customer, by SMS or by telephone contact.

4.13 The Seller shall make every effort to ensure the availability of all Products and the proper performance of the Sales Agreement. In the event that performance becomes impossible due to extraordinary or unforeseen circumstances, the Seller will promptly inform the Customer and, where applicable, refund any payments received without undue delay.

4.14 The total value of the Order includes the Price, shipping costs and any other costs of optional paid services selected by the Customer. The Seller may, during a period selected by the Seller, specify a threshold for the minimum value of the Order for which shipment of the Products is free of charge. The Customer is informed about the total price including taxes of the Product, as well as about the delivery costs and other costs, and when the amount of these charges cannot be determined - about the obligation to pay them, before placing the Order and before concluding the Sales Agreement.

4.15 The Promotional Actions valid in the Online Shop do not cumulate, unless the provisions of the Promotion expressly state otherwise.

4.16 The above provisions apply accordingly to Gift Vouchers, with the proviso that during the purchase process the Customer has the option to assign the Gift Voucher to any Customer Account. The Customer may also provide, during the purchase process, the e-mail address of a third party to whom the Seller will send the Gift Voucher electronically on a specified date.

Google Pay

4.17 As part of the Online Shop, the Customer can also place Orders via a service provided by Google Ireland Limited registered and operating under the laws of Ireland (Registration Number: 368047 / VAT Number: IE6388047V) at the address: Gordon House, Barrow Street Dublin 4, Ireland.

4.18 In order to use the Google Pay service, it is necessary to first create a customer account and plug in a means of payment within the Google Pay app.

4.19 In order to use the Google Pay service, the Customer on the Product Page or the shopping path must click on the "Buy using GPay" or "GPay" button and log in to an account with the services provided by Google Ireland Limited. Once the shopping cart has been successfully linked to the Google Pay application, the Customer will be able to complete the Ordering process via the aforementioned application. In this case, the Order will be placed and paid via the Google Pay application. The Order will be delivered to the data indicated within the Google Pay application.

4.20 When placing an Order via Google Pay, the Customer must accept the Terms and Conditions and Privacy Policy.

4.21 When placing an Order via Google Pay, the Customer can enter discount codes.

4.22 For more information on how to use Google Pay, follow this link: https://pay.google.com/intl/pl_pl/about/

4.23 For other aspects of placing an Order via Google Pay, the provisions of the Terms and Conditions shall apply accordingly.

5. PAYMENT METHODS AND DEADLINES FOR THE PRODUCT

We’re flexible — our Shop offers a variety of payment methods. See the options available for paying for your Order.

5.1 The Seller provides the Customer with various methods of payment for the Order through trusted payment intermediaries:

a. electronic payments (e.g. BLIK, Przelewy24);

b. payment card payments;

c. deferred payments (PayPo).

5.2 The currently available payment methods are set out in the Online Shop and presented before the Customer places an Order and before concluding the Sales Contract. The available payment methods may depend on the delivery method chosen by the Customer or the characteristics of the Product. The available payment methods may change when several Orders are placed at the same time, in particular due to the Products covered by them.

5.3 If the Seller does not receive the Customer's payment, the CUSTOMER SERVICE CARE may contact the Customer to remind him of the payment and the abandoned shopping cart, including by sending an email (transaction email). Failure to make payment within 2 days of placing the Order, and thereafter within an additional 2 day period, will result in non-acceptance of the offer made by the Customer under the Order. The Customer may also cancel the Order without incurring any consequences by contacting the Seller via the CUSTOMER SERVICE CARE until receipt of the message that the Order has been sent, which does not affect the Customer's right of withdrawal.

6. COST, MEANS AND TIME OF DELIVERY OF THE PRODUCT

Delivery is a key part of completing your Order, and we strive to ensure your Product reaches you as quickly as possible.

6.1 Delivery of the Product takes place via an external company - postal operator (e.g. a courier company or a pick-up company), selected by the Customer when placing the Order.

6.2 .There is a charge for the delivery of the Product to the Customer, unless the Customer has placed an Order with free delivery, after the criteria for free delivery have been met or during a Promotional Action for free delivery. The currently available Product delivery costs shall be indicated to the Customer prior to placing the Order and concluding the Sales Contract.

6.3 The methods of delivery available may depend on the method of payment chosen by the Customer or the characteristics of the Product. The available delivery methods may change when several Orders are placed at the same time, in particular with regard to the Products covered by them.

6.4 We normally deliver within 10 working days from the date of confirmation of the Order. The total delivery time for the ordered Product consists of :

a. the time taken by the Seller to prepare the Order for dispatch (up to 10 working days from the date of confirmation of the Order by the Seller). If several Products are ordered, the Order will be forwarded for delivery after the Product with the longest preparation time has been prepared;

b. and the delivery time of the Product by the chosen courier company or other postal operator. The delivery time of the courier company or other postal operator is indicated at the stage of placing the Order and depends on the type of Product ordered and the deadlines of the courier company or other postal operator concerned.

6.5 Delivery of a Product ordered in pre-order mode shall be carried out by the Seller within the period indicated on the relevant Product Page.

6.6 In exceptional situations, the delivery period may be extended, of which the Seller will inform customers (e.g. sales period, holiday period, unforeseen circumstances such as the outbreak of a pandemic).

6.7 In the event that the Order preparation period or the Product delivery time is extended, the Seller reserves the right to contact the Customer in order to inform him of the reason for the delays and the new planned delivery date.

6.8 The dispatch time of an Order may be extended in the case of Products that will require personalisation to the Customer's order. The Customer will be informed of the shipping time on the Product Site or when placing the Order.

6.9 .When collecting the parcel with the Product from the courier or postal operator, if possible, the Customer should verify with the carrier that the Product has been delivered in its entirety, without defects. If the Product has been damaged by the carrier, a damage report should be drawn up and the Seller should be informed.

6.10 Courier companies, postal operators and companies operating Collection Centres have their own regulations on how the delivery service is to be carried out (including any complaints about the delivery, when and how to report any damage to the parcel and other relevant issues) - please refer to the delivery companies' websites for details. Please read these terms and conditions before choosing your delivery method.

7. GIFT VOUCHER

Below, you will find details on how to purchase and use a Gift Voucher.

7.1 The provisions of this section apply exclusively to transactions in which the Customer purchases a Gift Voucher. In matters not regulated herein, the remaining provisions of these Terms and Conditions shall apply.

7.2 The contract for the purchase of a Gift Voucher is concluded via the Online Shop.

7.3 The Customer is obliged to pay the Price of the Gift Voucher.

7.4 Upon receipt of payment within 24 hours of concluding the contract, the Seller will send the Gift Voucher electronically to the email address indicated by the Customer in the Order.

7.5 Delivery of the Gift Voucher is free of charge.

7.6 The Gift Voucher may be used by any person who has lawfully obtained it (either by purchasing it or receiving it as a gift).

7.7 To use the Gift Voucher, the holder must add the desired Products to the Shopping Cart and enter the code shown on the Gift Voucher in the designated field during the Order process.

7.8 The value of the Order will be reduced by the value of the Gift Voucher.

7.9 If the value of the Order exceeds the value of the Gift Voucher, the Customer must pay the difference to cover the full Order Price.

7.10 The Gift Voucher can only be used to purchase Products from the Online Shop and cannot be exchanged for cash.

7.11 The Gift Voucher does not have an expiry date.

8. PRODUCT COMPLAIN

We take great care to ensure the quality and craftsmanship of our Products. However, if you have any concerns regarding a purchased item, here you can find out how to easily submit a complaint to us.

8.1 The Customer, who is a Consumer and an Quasi - Consumer is entitled to make a complaint about the purchased Product.

8.2 The Seller shall be liable for compliance of the performance with the Agreement, in particular the Seller is obliged to provide the Customer with a Product that is free from defects and compliant with the concluded Sales Agreement. The Seller shall not be liable for a lack of compliance of the Product with the Agreement if the Consumer has been expressly informed that a specific feature of the Product deviates from the requirements for compliance with the Agreement and, at the latest at the conclusion of the Sales Agreement, has expressly and separately accepted its features.

8.3 The Seller shall be liable for the lack of conformity of the Product with the Contract existing at the time of its delivery to the Consumer and revealed within 2 years from that time, unless the Product's expiry date is longer.

8.4 A complaint may be submitted by the Customer in any form. You are encouraged to make a complaint using the forms of communication available in section 1. 3 of the Terms and Conditions.

8.5 If the goods are not in conformity with the contract, the Consumer may demand:

a. its repair

b. or exchange.

The Seller may carry out a replacement when the Consumer requests a repair, or the Seller may carry out a repair when the Consumer requests a replacement if bringing the goods into conformity with the contract in the manner chosen by the Consumer:

a. is impossible

b. or would involve excessive costs for the Seller.

If repair and replacement are impossible or would require excessive costs for the Seller, the Seller may refuse to bring the goods into conformity with the contract.

The Seller shall repair or replace the goods at its expense within a reasonable time from the moment the Seller was informed by the Consumer about the non-conformity of the goods with the contract. The consumer is obliged to make the goods to be repaired or replaced available to the Seller. The Seller shall collect the goods at his own expense.

8.6 The consumer is also entitled to make a declaration to reduce the price or withdraw from the Sales Contract when:

a. The seller will refuse to bring the goods into conformity with the contract;

b. The seller will not bring the goods into conformity with the contract;

c. the lack of conformity of the goods with the contract continues even though the seller has tried to bring the goods into conformity with the contract;

d. the lack of conformity of the goods with the contract is such as to justify either a reduction in price or rescission of the contract without prior request for repair or replacement;

e. statement by the Seller or the circumstances clearly indicate that he will not bring the goods into conformity with the contract within a reasonable time or without undue inconvenience for the Consumer.

8.7 If the Consumer makes a declaration of price reduction, the amounts due as a result of exercising this right will be refunded to the Customer no later than 14 days from the date of receipt by the Seller of the Customer's declaration of price reduction. The refund will be made using the same method of payment that the Customer used when paying for the goods, unless the Customer expressly agrees to a different method of refund.

8.8 If the Consumer exercises the right of withdrawal, the Customer shall return the goods to the Seller without delay. Any costs associated with the return of the goods in the circumstances indicated in the preceding sentence shall be borne by the Seller. The Seller shall refund the purchase price within 14 days of receipt of the goods or proof of their return.

8.9 The Seller shall be liable for the non-conformity of the goods with the contract existing at the time of delivery and disclosed within 2 years from that time. The Customer's claims for non-conformity of the goods with the contract shall be time-barred after 6 years from the date the non-conformity of the goods with the contract became apparent. The end of the limitation period is the last day of the calendar year.

8.10 It is recommended that the customer states in the description of the complaint:

(1) (1) information and circumstances relating to the subject of the complaint, in particular the type and date of occurrence of the defect; (2) request to bring the Product into conformity with the Sales Agreement or a declaration of price reduction or withdrawal from the Sales Agreement; and (3) contact details of the complainant (name and surname, mailing address, telephone number, e-mail address) - this shall facilitate and accelerate the handling of the complaint by the Seller. The requirements specified in the preceding sentence are in the form of a recommendation only and shall not affect the effectiveness of complaints submitted with the omission of the recommended description of the complaint.

8.11 The Seller shall respond to the Customer's complaint immediately, but no later than within 14 days of its receipt. Otherwise, the complaint shall be deemed to have been acknowledged by the Seller.

9. OUT-OF-COURT COMPLAINT AND REDRESS PROCEDURES AND RULES ON ACCESS TO THESE PROCEDURES

We believe that in the event of a disagreement with a Customer, it is always worth engaging in dialogue and seeking an amicable resolution. Find out how we handle dispute resolution.

9.1 The use of out-of-court complaint and redress procedures is voluntary. The following provisions are for information purposes only and do not constitute an obligation on the part of the Seller to use out-of-court means of dispute resolution. The Seller's statement of consent or refusal to participate in the procedure of out-of-court settlement of consumer disputes is submitted by the Seller on paper or other permanent carrier in the case when, following a complaint submitted by the Consumer, a dispute has not been resolved.

9.2 The rules for conducting procedures for out-of-court resolution of consumer disputes and the obligations of entrepreneurs in this respect are defined separately in the law or in the regulations applied by the relevant entities competent to resolve consumer disputes. Detailed information on the possibility for a Customer who is a Consumer to use out-of-court ways of handling complaints and pursuing claims, as well as rules of access to these procedures, may be available at the offices and on the websites of district (city) consumer ombudsmen, social organisations whose statutory tasks include consumer protection, Provincial Inspectorates of Commercial Inspection.

9.3 A Customer who is a Consumer may use various examples of out-of-court complaint and redress procedures, such as:

9.3.1 submitting a case to a competent permanent consumer arbitration court or another authorised dispute resolution body to settle a dispute arising from a concluded Sales Agreement;

9.3.2 seeking free assistance in resolving a dispute with the Seller from a local consumer protection authority, an ombudsman, or a non-governmental organisation whose statutory tasks include consumer protection.

10. RIGHT OF WITHDRAWAL (RETURNS)

We understand that sometimes Consumers may wish to exercise their right to return a purchase. We fully respect this. Here’s how you can quickly and easily withdraw from a distance contract with us.

10.1 The Customer, being a Consumer, who has concluded a contract at a distance or off-premises, may withdraw from the contract without giving any reason and without bearing any costs, except those provided for by law, within 14 days from the date of taking possession of the purchased Product. The regulations of this section of the Terms and Conditions also apply to the Quasi - Consumer, who declares that he/she exercises the right to withdraw from the contract, as he/she has concluded a contract directly related to his/her business activity and the contract itself does not have a professional character for him/her.

10.2 It shall be sufficient for the deadline to be observed if the Consumer or Quasi-Consumer makes a statement to the Seller before its expiry. The Consumer or Quasi-Consumer may make any unambiguous statement in which he/she informs about his/her withdrawal from the Sales Contract.

10.3 A declaration of withdrawal from the Sales Agreement may be made using the withdrawal form, a specimen of which is attached to these Terms and Conditions. The declaration may be submitted in any form to the contact details indicated in section 1.3 of the Terms and Conditions. However, using the form will help us process your request more quickly.

10.4.Consumer and Quasi-Consumer alone bears the cost of returning the Product (return postage cost from the Consumer to the Seller).

10.5 The Customer may also send back the Product via the Convenient Returns service provided by Allekurier Sp. z o.o. in Krakow, Poland (KRS: 0000430370, NIP: 6772370941). In this case, the Customer bears the cost of sending the return shipment to the Seller in accordance with the Allekurier Sp. z o.o. price list.

10.6 The period for withdrawal from a Sales Contract shall commence from the day on which the Consumer, the Quasi-Consumer or a third party other than the carrier (agent) designated by the Consumer takes possession of the products, and in the case of a Sales Contract which includes multiple products which are delivered separately, in batches or in parts - from the taking possession of the last product, batch or part.

10.7 Consumer and Quasi-Consumer is obliged to return the product to the Seller immediately, no later than within 14 days from the day on which he or she withdrew from the Sales Agreement. To meet the deadline it is sufficient to return the product before its expiry. The consumer may return the product to the address: TheLoveLoveLife, Omłotowa 23 Street, 94-251 Łódź, POLAND.

10.8 Consumer and Quasi-Consumer should secure the returned product in such a way that it is not damaged during transport.

10.9 In the event of an effective withdrawal from a distance contract, the contract shall be deemed not to have been concluded.

10.10 he Seller is obliged to reimburse the Consumer immediately, but no later than within 14 days from the date of receipt of the Consumer's or Quasi-Consumer's statement of withdrawal from the contract, all payments made by the Consumer, including the costs of delivery of the product (except for additional costs resulting from the delivery method chosen by the Consumer other than the cheapest ordinary delivery method available at the Online Shop). The Seller may withhold the refund until it has collected the returned goods or sent us confirmation of postage, whichever is sooner.

10.11 If the Consumer or Qusi-Consumer exercises their statutory right of withdrawal, the Seller shall refund the payment using the same means of payment as those used by the Customer, unless the Customer has expressly agreed to a different method of refund that does not incur any additional costs.

10.12 If the Consumer or Quasi-Consumer exercises the Statutory Right of Revocation, the Consumer or Quasi-Consumer shall be liable for any diminution in the value of the Product resulting from the use of the Product beyond what is necessary to ascertain the nature, characteristics and functioning of the Product or in connection with improper care of the Product or improper packaging of the Product when sending it back to the Seller. The liability of the Consumer or Quasi-Consumer may include, in particular, the impossibility to introduce the product for sale as a full-value product, the costs of reattaching tags and protective elements to the product, as well as the costs of restoring the Product to a condition making it possible to reintroduce it for sale at the Online Shop, including the costs of examination of the product by a specialist and the costs of removal of defects found as a result of such examination (to the extent to which these defects result from the Consumer's use of the product in a manner beyond the necessary to ascertain its character, features and functioning).

10.13 The statutory right of withdrawal does not apply to the Consumer or the Business-Consumer in the following cases:

a. if the 14-day period for notifying the Seller of the wish to withdraw from the Sales Agreement has expired;
b. in situations referred to in Article 16 of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights (as implemented in national laws), for example:

where the goods supplied are liable to deteriorate or expire rapidly,
where the goods are sealed for health protection or hygiene reasons and were unsealed after delivery, and therefore cannot be returned.

11. INTELLECTUAL PROPERTY RIGHTS

In this section, we indicate what intellectual property rights we protect on our website and what rules you must follow.

11.1 All rights to the Online Shop, and in particular property copyright, intellectual property rights to its name, internet domain, as well as to the forms, legal documents, logos, trademarks, text, graphics, photos and other content posted by the Seller belong to the Seller, and their use may be performed only in accordance with the Terms and Conditions.

11.2 It is forbidden to copy, reproduce, modify, multiply or disseminate any part of the Online Store, the Service or its elements without the prior written consent of the Seller, except in cases expressly permitted by applicable law and these Terms and Conditions. The Seller may take steps, including through legal proceedings, to protect its own interests and the interests of the Customers of the Online Store.

11.3 The rights to use, copy, and distribute the data available on the website are protected by applicable copyright and related rights laws.

11.4 The use of the Online Shop data for commercial purposes may only take place after prior notification to and written consent from the Seller.

11.5 The logo of the Internet Shop is subject to special legal protection, registered as a trademark before the Patent Office of the Republic of Poland under the exclusive right number: R.348579.

12. PROTECTION OF PERSONAL DATA

Find out how we protect and handle your personal data.

12.1 The data protection principles are set out in the document " Privacy Policy ".

12.2 The rules for the use of cookies on the Website are set out in the document " Cookies Policy ".

13. PROVISIONS FOR NON-CONSUMERS

IIf you shop with us as a non-consumer, this section of the Terms and Conditions is for you.

13.1 This section of the Terms and Conditions and the provisions contained therein shall only apply to Customers who are not Consumers and Quasi - Consumers.

13.2 From the moment the Seller releases the Product to the Shopping Cart, the benefits and burdens associated with the Product and the risk of accidental loss of or damage to the Product are transferred to the Customer who is not a Consumer. In such a case, the Seller shall not be liable for loss, loss or damage to the Product occurring from the acceptance of the Product for transport until the release of the Product to the Customer and for the delay in transport of the consignment.

13.3 The Seller's liability under warranty for the Product towards the Customer who is not a Consumer is excluded.

13.4 Neither the Seller nor its employees, authorised representatives and agents shall be liable to the Customer, its subcontractors, employees, authorised representatives and/or agents for any damage, including loss of profit, unless the damage was caused by them intentionally.

13.5 Whenever the liability of the Seller, its employees, authorised representatives and/or agents is established, the liability in relation to a Customer who is not a Consumer, irrespective of its legal basis, shall be limited - both as part of a single claim as well as for all claims in total - to the amount of the Price paid and the delivery costs for the last Sales Contract and shall only cover the actual damage suffered.

13.6 Any disputes arising between the Seller and a Customer who is not a Consumer shall be submitted to the court having jurisdiction over the Seller's registered office.

13.7 With regard to Customers who are not Consumers, the Seller may amend the Terms and Conditions at any time on the basis of generally applicable provisions of law.

14. FINAL PROVISIONS

This section contains the closing provisions of the Terms and Conditions, including governing law, language versions, and rules for amendments.

14.1 Version 2.0 of these Terms and Conditions enters into force on 07.08.2025

14.2 These Terms and Conditions are available in Polish and English. In the event of any discrepancies between the language versions, the Polish version shall prevail

14.3 In matters not covered by these Terms and Conditions, the provisions of generally applicable law shall apply.

14.4 Unless otherwise required by mandatory provisions of law, all disputes arising from these Terms and Conditions shall be governed by Polish law.

14.5 References to “generally applicable law” in these Terms and Conditions shall be understood as references to the laws of the Republic of Poland, unless stated otherwise.

14.6 If the mandatory provisions of the law of the Customer’s country of habitual residence provide more favourable terms for the Customer than those of Polish law or these Terms and Conditions, those provisions shall apply.

14.7 Seller may amend these Terms and Conditions if there is a change in the manner or scope of the Seller’s business activities, or as a result of legal changes requiring adjustments. The Online Shop will inform Users of any amendments by posting information on the website and, in the case of Users with an active Customer Account, by email. Each recipient of such notice shall have the right to terminate contracts for the provision of electronic services within 14 days from receipt of the notice. Orders placed before the amendments take effect will be processed under the Terms and Conditions in force at the time the Order was placed.

14.8 These legal documents were prepared by Legitimate Law Firm for Kamila Nawarkiewicz and, like much of the content on the website, are protected by copyright. Copying is prohibited.

Prepared by the Office of Legal Adviser Piotr Krajewski

Previous versions of the Terms & Conditions

Regulation 1.0 effective from 06.08.2025

Link to forms:

Complaint form: https://cdn.shopify.com/s/files/1/0779/8987/1925/files/reklamacje_thelll.pdf?v=1713259375

Withdrawal form: https://cdn.shopify.com/s/files/1/0779/8987/1925/files/zwrot_thelll.pdf?v=1713259376