Regulations in version 2.0 are effective from August 7, 2025. Link to the regulations - here
ONLINE STORE REGULATIONS
THELOVELOVELIFE.COM
CONTENTS:
1. GENERAL PROVISIONS
2. ELECTRONIC SERVICES IN THE ONLINE STORE
3. CONDITIONS FOR CONCLUDING A SALES AGREEMENT
4. METHODS AND TERMS OF PAYMENT FOR THE PRODUCT
5. COST, METHODS AND DELIVERY TIME OF THE PRODUCT
6. TERMS OF USE OF THE GIFT VOUCHER
7. COMPLAINT HANDLING PROCEDURE
8. OUT-OF-COURT COMPLAINT AND CLAIMS SETTLEMENT PROCEDURES AND RULES OF ACCESS TO THESE PROCEDURES
9. RIGHT OF WITHDRAWAL FROM THE CONTRACT
10. PROVISIONS RELATING TO ENTREPRENEURS
11. PRODUCT REVIEWS
12. FINAL PROVISIONS
13. SAMPLE WITHDRAWAL FORM
These Online Store Terms and Conditions were prepared by Prokonsumencki.pl lawyers. The online store www.thelovelovelife.com protects consumer rights. Consumers cannot waive the rights granted to them by the Consumer Rights Act. Contract provisions that are less favorable to the consumer than the provisions of the Consumer Rights Act are invalid, and the provisions of the Consumer Rights Act apply in their place. The provisions of these Terms and Conditions are not intended to exclude or limit any consumer rights conferred by mandatory provisions of law, and any possible doubts should be resolved to the consumer's benefit. In the event of any conflict between the provisions of these Terms and Conditions and the above provisions, these provisions shall prevail and be applied.
1. GENERAL PROVISIONS
1.1. The Online Store available at www.thelovelovelife.com is run by KAMILA NAWARKIEWICZ, conducting business activity under the name KAMILA NAWARKIEWICZ, entered into the Central Register and Information on Business Activity of the Republic of Poland, kept by the minister responsible for economy, with: business address: ul. Rzeczna 2B/8, 43-300 Bielsko-Biała, Tax Identification Number (NIP): 9151625122, REGON: 020046759 and delivery address: Storeit/TheLoveLoveLife, ul. Omłotowa 23, 94-251 Łódź, e-mail address: shop@thelovelovelife.com, telephone number: +48 574398702.
1.2. These Regulations are addressed to both consumers and entrepreneurs using the Online Store, unless a given provision of the Regulations provides otherwise.
1.3. The Seller is the controller of personal data processed in the Online Store in connection with the implementation of these Terms and Conditions. Personal data is processed for the purposes, for the period, and based on the grounds and principles indicated in the privacy policy published on the Online Store website. The privacy policy primarily contains the principles regarding the processing of personal data by the Controller in the Online Store, including the grounds, purposes, and period of personal data processing and the rights of data subjects, as well as information regarding the use of cookies and analytical tools in the Online Store. Using the Online Store, including making purchases, is voluntary. Similarly, providing personal data by the Service User or Customer using the Online Store is voluntary, subject to the exceptions indicated in the privacy policy (conclusion of a contract and statutory obligations of the Seller).
1.4. Definitions:
1.4.1. GIFT VOUCHER – a gift voucher entitling the Customer to receive Products from the Seller's Online Store. A gift voucher is not a Product itself, but merely a document entitling the Customer to purchase the Product under the terms and conditions specified therein. It replaces the cash typically used to purchase Products from the Online Store.
1.4.2. WORKING DAY – one day from Monday to Friday, excluding public holidays.
1.4.3. REGISTRATION FORM – a form available in the Online Store enabling the creation of an Account.
1.4.4. ORDER FORM – Electronic Service, an interactive form available in the Online Store enabling the placement of an Order, in particular by adding Products to the electronic basket and specifying the terms of the Sales Agreement, including the method of delivery and payment.
1.4.5. CUSTOMER – (1) a natural person with full legal capacity, and in cases provided for by generally applicable provisions, also a natural person with limited legal capacity; (2) a legal person; or (3) an organizational unit without legal personality, to which the law grants legal capacity – which has concluded or intends to conclude a Sales Agreement with the Seller.
1.4.6. CIVIL CODE – the Civil Code Act of 23 April 1964 (Journal of Laws of 1964, No. 16, item 93, as amended).
1.4.7. ACCOUNT – Electronic Service, a set of resources in the Service Provider’s IT system, marked with an individual name (login) and password provided by the Service Recipient, in which data provided by the Service Recipient and information about Orders placed by him in the Online Store are collected.
1.4.8. NEWSLETTER – Electronic Service, an electronic distribution service provided by the Service Provider via e-mail, which enables all Service Users who use it to automatically receive from the Service Provider periodic content of subsequent editions of the newsletter containing information about Products, new products and promotions in the Online Store.
1.4.9. PRODUCT – a movable item (including a movable item with digital elements, i.e. containing digital content or a digital service or connected to them in such a way that the lack of the digital content or digital service would prevent its proper functioning) which is the subject of the Sales Agreement between the Customer and the Seller.
1.4.10. REGULATIONS – these regulations of the Online Store.
1.4.11. ONLINE STORE – the Service Provider's online store available at the following internet address: www.thelovelovelife.com.
1.4.12. SELLER, SERVICE PROVIDER – KAMILA NAWARKIEWICZ conducting business activity under the name KAMILA NAWARKIEWICZ, entered into the Central Register and Information on Business Activity of the Republic of Poland, kept by the minister responsible for economy, under the Tax Identification Number (NIP): 9151625122 and National Business Registry Number (REGON): 020046759, with: business address: ul. Rzeczna 2B/8, 43-300 Bielsko-Biała; and service address: Storeit/TheLoveLoveLife, Omłotowa 23, 94-251 Łódź , e-mail address: shop@thelovelovelife.com, telephone number: +48 574398702.
1.4.13. SALES AGREEMENT – a Product sales agreement concluded or entered into between the Customer and the Seller via the Online Store.
1.4.14. ELECTRONIC SERVICE – a service provided electronically by the Service Provider to the Service Recipient via the Online Store and not constituting a Product.
1.4.15. SERVICE RECIPIENT – (1) a natural person with full legal capacity, and in cases provided for by generally applicable provisions, also a natural person with limited legal capacity; (2) a legal person; or (3) an organizational unit without legal personality, to which the law grants legal capacity – using or intending to use the Electronic Service.
1.4.16. CONSUMER RIGHTS ACT – Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827, as amended).
1.4.17. ORDER – a declaration of intent of the Customer submitted via the Order Form and aiming directly at concluding a Product Sales Agreement with the Seller.
2. ELECTRONIC SERVICES IN THE ONLINE STORE
2.1. The following Electronic Services are available in the Online Store: Account, Order Form and Newsletter.
2.1.1. Account – the Account can be used after the Service User completes two consecutive steps: (1) completing the Registration Form, (2) clicking the "Create an account" field. The Registration Form requires the Service User to provide the following data: name, surname, e-mail address, and password.
2.1.1.1. The Account Electronic Service is provided free of charge for an indefinite period. The Service User may, at any time and without giving any reason, delete the Account (resign from the Account) by sending an appropriate request to the Service Provider, in particular via e-mail to: shop@thelovelovelife.com or in writing to: Storeit/TheLoveLoveLife, ul. Omłotowa 23, 94-251 Łódź .
2.1.2. Order Form – the use of the Order Form begins when the Customer adds the first Product to the electronic shopping cart in the Online Store. An Order is placed after the Customer completes two consecutive steps – (1) completing the Order Form and (2) clicking the "Pay now" field on the Online Store website after completing the Order Form – until then, the Customer can independently modify the entered data (to do this, follow the displayed messages and the information available on the Online Store website). The Order Form requires the Customer to provide the following information: first and last name/company name, address (street, house/apartment number, postal code, city, country), e-mail address, contact telephone number, and data concerning the Sales Agreement: Product(s), quantity of the Product(s), place and method of delivery of the Product(s), payment method. For Customers who are not consumers, the company name and Tax Identification Number (NIP) are also required.
2.1.2.1.The Electronic Order Form Service is provided free of charge and is of a one-off nature and ends when the Order is placed via it or when the Service User stops placing the Order via it earlier.
2.1.3. Newsletter – To subscribe to the Newsletter, enter your email address in the "Newsletter" tab on the Online Store website, where you wish to receive subsequent editions of the Newsletter, and click the "Action" button. You can also sign up for the Newsletter by checking the appropriate checkbox when creating an Account – once the Account is created, the Service User is subscribed to the Newsletter.
2.1.3.1. The Newsletter Electronic Service is provided free of charge for an indefinite period. The Service Recipient may, at any time and without giving any reason, unsubscribe from the Newsletter (opt out of the Newsletter) by sending an appropriate request to the Service Provider, in particular via e-mail to the following address: shop@thelovelovelife.com or in writing to the following address: Storeit/TheLoveLoveLife, ul. Omłotowa 23, 94-251 Łódź .
2.2. Technical requirements necessary for cooperation with the IT system used by the Service Provider: (1) a computer, laptop or other multimedia device with Internet access; (2) access to e-mail; (3) a current version of the Internet browser: Mozilla Firefox; Internet Explorer; Opera; Google Chrome; Safari or Microsoft Edge; (4) enabling Cookies and Javascript support in the Internet browser.
2.3. The Service User is obligated to use the Online Store in a manner consistent with the law and good practice, with due regard for the personal rights, copyrights, and intellectual property of the Service Provider and third parties. The Service User is obligated to provide accurate data. The Service User is prohibited from providing illegal content.
2.4. The complaint procedure regarding Electronic Services is indicated in point 7 of the Regulations.
3. CONDITIONS FOR CONCLUDING A SALES AGREEMENT
3.1. The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer places an Order using the Order Form in the Online Store in accordance with point 2.1.2 of the Regulations.
3.2. The Product Price displayed on the Online Store website is given in Polish zloty and includes taxes. The Customer is informed on the Online Store website about the total price or remuneration, including taxes, and if the nature of the Product does not allow, reasonably, for their advance calculation, the manner in which they will be calculated, as well as about delivery costs (including transportation, delivery, and postal charges) and other costs, and if the amount of these charges cannot be determined, about the obligation to pay them.
3.3. Procedure for concluding a Sales Agreement in the Online Store using the Order Form
3.3.1. The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer places an Order in the Online Store in accordance with point 2.1.2 of the Regulations.
3.3.2. After placing the Order, the Seller immediately confirms its receipt and simultaneously accepts the Order for processing. Confirmation of receipt of the Order and its acceptance for processing occurs by the Seller sending the Customer an appropriate email to the Customer's email address provided when placing the Order. The email message contains, at a minimum, the Seller's statement of receipt of the Order and its acceptance for processing, as well as confirmation of the conclusion of the Sales Agreement. Upon receipt by the Customer of the above email, a Sales Agreement is concluded between the Customer and the Seller.
3.4. The content of the concluded Sales Agreement is recorded, secured, and made available to the Customer by (1) making these Regulations available on the Online Store website and (2) sending the Customer the e-mail message referred to in point 3.3.2 of the Regulations. The content of the Sales Agreement is additionally recorded and secured in the Seller's Online Store IT system.
4. METHODS AND TERMS OF PAYMENT FOR THE PRODUCT
4.1. The Seller provides the Customer with the following payment methods under the Sales Agreement:
4.1.1. Payment in cash on delivery upon delivery.
4.1.2. Payment by transfer to the Seller's bank account.
4.1.3. Electronic payments and card payments via Przelewy24.pl and Stripe.com – the current possible payment methods are specified on the Online Store website in the information tab regarding payment methods and on the websites https://www.przelewy24.pl/ and https://stripe.com/en-pl.
4.1.3.1. Electronic payment and payment card transactions are settled according to the Customer's choice via PayU.pl or BlueMedia.pl. Electronic payments and payment cards are handled by:
4.1.3.1.1.Przelewy24.pl – PAYPRO SPÓŁKA AKCYJNA with its registered office in Poznań (address: ul. Pastelowa 8, 60-198 Poznań), entered into the Register of Entrepreneurs of the National Court Register maintained by the District Court Poznań – Nowe Miasto and Wilda in Poznań, 8th Commercial Division of the National Court Register under the KRS number 0000347935, share capital: PLN 5 476 300.00, Tax Identification Number (NIP) 7792369887, National Business Registry Number (REGON) 301345068.
4.1.3.1.2.Stripe.com - a Stripe Payments Europe, Ltd. company (1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland).
4.1.4. PayPo deferred payments via the PayPo.pl website (PayPo Sp. z o. o. with its registered office in Warsaw, address: ul. Domaniewska 39, 02-672 Warsaw, entered into the register of entrepreneurs of the National Court Register maintained by the District Court for the capital city of Warsaw in Warsaw, 13th Commercial Division of the National Court Register under the KRS number 0000575158, with the share capital of PLN 1,075,650, Tax Identification Number (NIP): 5213705997, National Business Registry Number (REGON): 362485126, website address: https://paypo.pl/).
4.2. Payment deadline:
4.2.1. If the Customer chooses payment by bank transfer, electronic payment or payment by card, the Customer is obliged to make the payment within 3 calendar days from the date of conclusion of the Sales Agreement.
4.2.2. If the Customer chooses to pay cash on delivery upon delivery, the Customer is obligated to make the payment upon delivery.
4.2.3. If the Customer chooses PayPo deferred payment, the Customer is obliged to make the payment to PayPo Sp. z o. o. with its registered office in Warsaw within 30 calendar days from the date of conclusion of the Sales Agreement.
5. COST, METHODS AND DELIVERY TIME OF THE PRODUCT
5.1. Product delivery to the Customer is subject to payment, unless the Sales Agreement provides otherwise. Product delivery costs (including transportation, delivery, and postal fees) are indicated to the Customer on the Online Store's website in the delivery information tab and during the Order placement process, including when the Customer expresses their willingness to be bound by the Sales Agreement.
5.2. The Seller provides the Customer with the following methods of delivery of the Product:
5.2.1. Courier delivery, cash on delivery.
5.2.2. Parcel locker shipment.
5.3. The delivery time for the Product to the Customer is up to 10 Business Days, unless a shorter period is specified in the Product description or when placing the Order. For Products with different delivery times, the delivery time is the longest specified time, which, however, cannot exceed 10 Business Days. The beginning of the delivery time for the Product to the Customer is calculated as follows:
5.3.1. If the Customer chooses payment by bank transfer, electronic payment or payment card – from the date of crediting the Seller's bank account or settlement account.
5.3.2. If the Customer chooses cash on delivery as a payment method – from the date of conclusion of the Sales Agreement.
5.3.3. If the Customer chooses the deferred payment method – from the date the lender notifies the Seller of the conclusion of a credit agreement with the Customer, but no later than the date the Seller's bank account is credited with the funds from the credit granted to the Customer.
5.4. In the case of Products marked as pre-sale, the delivery time cannot start earlier than the Product release date, which is indicated in each description of the Product marked as pre-sale.
6. TERMS OF USE OF THE GIFT VOUCHER
6.1. A Gift Voucher is not a Product, but merely a document entitling the Customer to purchase it under the terms and conditions specified therein. It replaces the cash typically used to purchase Products in the Online Store. The Voucher can be purchased in the Online Store.
6.2. For the sale of Gift Vouchers, the Seller offers electronic and card payments via Przelewy24.pl and Stripe.com. The Gift Voucher is delivered electronically to the email address provided by the Customer when placing the Order, within 24 hours of placing the Order.
6.3. The Gift Voucher is marked with an individual Customer identification code registered in the Seller's system.
6.4. The Customer is entitled to receive, within the value of the Voucher, the value specified therein (nominal value of the Gift Voucher) of Products in the Seller's Online Store in accordance with these provisions.
6.5. A Gift Voucher is redeemed by entering the identification code stored on it in the appropriate field on the Order Form after adding the selected Products to the cart. The Gift Voucher is redeemed after the Customer places the order.
6.6. A Gift Voucher replaces cash in the Online Store with the value specified therein for the purpose of making payment under the Sales Agreement, but it itself cannot be exchanged for cash.
6.7. A Gift Voucher cannot be used to purchase another Gift Voucher.
6.8. The Customer has the right to redeem a Gift Voucher in the event of a Sales Agreement whose value exceeds the nominal value of the Gift Voucher, provided that in such a case the Customer is obliged to pay the remaining part of the price using the available payment methods in the Online Store.
6.9. A Gift Voucher may be used to pay for a Sales Agreement whose value is less than the face value of the Gift Voucher being redeemed. In such a case, the original value of the Gift Voucher will be reduced by the amount used to pay for the Sales Agreement. A Gift Voucher may be redeemed as long as the funds credited to it are not fully used.
6.10. If the Customer returns a Product purchased using a Gift Voucher, the Seller will refund the price paid with a new Gift Voucher. If the price paid exceeds the value of the Gift Voucher, the Seller will refund the excess using the same payment method used by the Customer, unless the Customer has expressly agreed to a different refund method that does not incur any costs to the Customer.
7. COMPLAINT HANDLING PROCEDURE
7.1. This point 7 of the Regulations specifies the complaint handling procedure common to all complaints submitted to the Seller, in particular complaints regarding Products, Sales Agreements, Electronic Services and other complaints related to the operation of the Seller or the Online Store.
7.2. A complaint may be filed, for example:
7.2.1. in writing to the following address: Storeit/TheLoveLoveLife, Omłotowa Street 23, 94-251 Lodz ;
7.2.2. in electronic form via e-mail to the following address: shop@thelovelovelife.com.
7.3. The Product may be sent or returned as part of a complaint to the following address: Storeit/TheLoveLoveLife, Omłotowa Street 23, 94-251 Lodz .
7.4. It is recommended to include in the complaint description: (1) information and circumstances concerning the subject of the complaint, in particular the type and date of the irregularity or lack of compliance with the contract; (2) a request for a method of achieving compliance with the contract or a declaration of a price reduction, withdrawal from the contract, or other claim; and (3) contact details of the complainant – this will facilitate and expedite the complaint processing. The requirements set out in the preceding sentence are recommendations only and do not affect the effectiveness of complaints submitted without the recommended complaint description.
7.5. If the contact details provided by the complainant change during the complaint processing, he or she is obliged to notify the Seller thereof.
7.6. The complainant may attach evidence (e.g., photos, documents, or the Product) related to the subject of the complaint to the complaint. The Seller may also request that the complainant provide additional information or send evidence (e.g., photos) if this will facilitate and expedite the Seller's review of the complaint.
7.7. The Seller will respond to the complaint immediately, no later than within 14 calendar days from the date of its receipt.
7.8. The basis and scope of the Seller's statutory liability are defined by generally applicable legal provisions, in particular the Civil Code, the Consumer Rights Act and the Act on the Provision of Electronic Services of 18 July 2002 (Journal of Laws No. 144, item 1204, as amended). Below is additional information regarding the Seller's liability for the Product's compliance with the Sales Agreement, as provided for by law:
7.8.1. In the event of a complaint regarding a Product – a movable item – purchased by the Customer under a Sales Agreement concluded with the Seller by December 31, 2022, the provisions of the Civil Code in the wording applicable until December 31, 2022, in particular Articles 556-576 of the Civil Code, shall apply. These provisions specify, in particular, the basis and scope of the Seller's liability towards the Customer if the Product sold has a physical or legal defect (warranty). Pursuant to Article 558 § 1 of the Civil Code, the Seller's liability under the warranty for the Product purchased in accordance with the previous sentence towards a Customer who is not a consumer is excluded.
7.8.2. In the event of a complaint regarding a Product – a movable item (including a movable item with digital elements), excluding a movable item that serves solely as a carrier of digital content – purchased by the Customer under the Sales Agreement concluded with the Seller from 1 January 2023, the provisions of the Consumer Rights Act in the wording applicable from 1 January 2023, in particular Articles 43a - 43g of the Consumer Rights Act. These provisions specify, in particular, the basis and scope of the Seller's liability towards the consumer in the event of non-compliance of the Product with the Sales Agreement.
7.9. In addition to statutory liability, a warranty may be granted for the Product – this is a contractual (additional) liability and can be used when the Product is covered by a warranty. The warranty may be granted by an entity other than the Seller (e.g., the manufacturer or distributor). Detailed terms and conditions regarding liability under the warranty, including details of the entity responsible for fulfilling the warranty and the entity authorized to exercise it, are available in the warranty description, e.g., in the warranty card or elsewhere concerning the warranty. The Seller indicates that in the event of non-conformity of the Product with the contract, the Customer is legally entitled to legal remedies from and at the Seller's expense, and that the warranty does not affect these legal remedies.
7.10. The provisions contained in point 7.8.2 of the Regulations concerning consumers also apply to a Customer who is a natural person concluding a contract directly related to his or her business activity, when the content of this contract indicates that it is not of a professional nature for that person, resulting in particular from the subject of his or her business activity, made available under the provisions on the Central Register and Information on Business Activity.
8. OUT-OF-COURT COMPLAINT AND CLAIMS SETTLEMENT PROCEDURES AND RULES OF ACCESS TO THESE PROCEDURES
8.1. Out-of-court dispute resolution methods include (1) facilitating the parties' positions, e.g., through mediation; (2) proposing a resolution to the dispute, e.g., through conciliation; and (3) resolving the dispute and imposing its resolution on the parties, e.g., through arbitration (arbitration court). Detailed information on the possibility for a Customer who is a consumer to use out-of-court complaint and claim resolution procedures, the rules for accessing these procedures, and a user-friendly search engine for entities engaged in amicable dispute resolution are available on the website of the Office of Competition and Consumer Protection at: https://polubowne.uokik.gov.pl/.
8.2. The President of the Office of Competition and Consumer Protection has a contact point whose task is, among other things, to provide consumers with information on out-of-court resolution of consumer disputes. Consumers can contact the point: (1) by telephone – by calling 22 55 60 332 or 22 55 60 333; (2) by email – by sending a message to: kontakt.adr@uokik.gov.pl; or (3) in writing or in person – at the Office's Headquarters at Plac Powstańców Warszawy 1 in Warsaw (00-030).
8.3. The consumer has the following examples of possibilities of using out-of-court complaint and redress procedures: (1) an application for dispute resolution to a permanent consumer arbitration court; (2) an application for out-of-court dispute resolution to the provincial inspector of the Inspection; or (3) assistance from a district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (e.g. the Consumer Federation, the Association of Polish Consumers). Advice is provided, among others, by e-mail at porad@dlakonsumentow.pl and by calling the consumer helpline at 801 440 220 (the helpline is open on Business Days, from 8:00 a.m. to 6:00 p.m., call charges apply according to the operator's tariff).
8.4. A platform for online dispute resolution between consumers and businesses at EU level (ODR platform) is available at http://ec.europa.eu/odr. The ODR platform is an interactive and multilingual website with a one-stop shop for consumers and businesses seeking out-of-court resolution of a dispute concerning contractual obligations arising from an online sales or service contract (more information is available on the platform's website or on the website of the Office of Competition and Consumer Protection: https://polubowne.uokik.gov.pl/platforma-odr,161,pl.html).
9. RIGHT OF WITHDRAWAL FROM THE CONTRACT
9.1. A consumer who has concluded a distance contract may withdraw from it within 14 calendar days without giving any reason and without incurring any costs, except for the costs specified in point 9.7 of the Regulations. To meet the deadline, it is sufficient to send the declaration before its expiry. A declaration of withdrawal from the contract may be submitted, for example:
9.1.1. in writing to the following address: Storeit/TheLoveLoveLife, Omłotowa Street 23, 94-251 Lodz ;
9.1.2. in electronic form via e-mail to the following address: thelovelovelife@gmail.com.
9.1.3. in electronic form via the tool available at https://wygodnezwroty.pl/thelovelovelife.
9.2. The return of the Product - movable items (including movable items with digital elements) as part of the withdrawal from the contract may be made to the following address: Storeit/TheLoveLoveLife, ul. Omłotowa 23, 94-251 Łódź .
9.3. A sample withdrawal form is included in Annex 2 to the Consumer Rights Act and is also available in Section 13 of the Regulations. The consumer may use the form, but it is not obligatory.
9.4. The period for withdrawal from the contract begins:
9.4.1. for a contract under which the Seller delivers a Product and is obliged to transfer its ownership – from the moment the consumer or a third party indicated by the consumer, other than the carrier, takes possession of the Product, and in the case of a contract which: (1) covers multiple Products that are delivered separately, in batches or in parts – from the moment the last Product, batch or part is taken into possession, or (2) consists in the regular delivery of Products for a specified period of time – from the moment the first Product is taken into possession;
9.4.2. for other contracts – from the date of conclusion of the contract.
9.5. In the event of withdrawal from a distance contract, the contract shall be deemed not to have been concluded.
9.6. Products - movable items, including movable items with digital elements:
9.6.1. The Seller is obliged to immediately, no later than 14 calendar days from the date of receipt of the consumer's declaration of withdrawal from the contract, refund all payments made by the consumer, including the costs of delivery of the Product – a movable item, including a movable item with digital elements (excluding additional costs resulting from the consumer's choice of a delivery method other than the cheapest standard delivery method available in the Online Store). The Seller will refund the payment using the same payment method used by the consumer, unless the consumer has expressly agreed to a different refund method that does not incur any costs for them. In the case of Products – movable items (including movable items with digital elements), if the Seller has not offered to collect the Product from the consumer, the Seller may withhold the refund of payments received from the consumer until the Product is received back or the consumer provides proof of sending it back, whichever occurs first.
9.6.2. In the case of Products – movable items (including movable items with digital elements) – the consumer is obligated to immediately, no later than 14 calendar days from the date on which they withdrew from the contract, return the Product to the Seller or hand it over to a person authorized by the Seller to collect it, unless the Seller has offered to collect the Product itself. To meet the deadline, it is sufficient to return the Product before its expiry.
9.6.3. The Consumer is liable for any reduction in the value of the Product – a movable item (including a movable item with digital elements) – resulting from its use in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product.
9.7. Possible costs related to the consumer's withdrawal from the contract that the consumer is obliged to bear:
9.7.1. In the case of Products - movable items (including movable items with digital elements) - if the consumer has chosen a method of delivery of the Product other than the cheapest standard delivery method available in the Online Store, the Seller is not obliged to reimburse the consumer for any additional costs incurred by him.
9.7.2. In the case of Products - movable items (including movable items with digital elements) - the consumer bears the direct costs of returning the Product.
9.7.3. In the case of a Product - a service whose performance – at the consumer's express request – began before the expiry of the withdrawal period, the consumer who exercises the right to withdraw from the contract after submitting such a request is obligated to pay for the services provided up to the time of withdrawal. The amount of payment is calculated proportionally to the scope of the services provided, taking into account the price or remuneration agreed in the contract. If the price or remuneration is excessive, the basis for calculating this amount is the market value of the services provided.
9.8. The right to withdraw from a distance contract does not apply to the consumer in relation to contracts:
9.8.1. (1) for the provision of services for which the consumer is obliged to pay the price, if the Seller has fully performed the service with the express and prior consent of the consumer, who was informed before the commencement of the provision that after the Seller has fulfilled the service he will lose the right to withdraw from the contract, and has acknowledged this; (2) in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline for withdrawal from the contract; (3) in which the subject of the provision is a Product - a movable item (including a movable item with digital elements) - not prefabricated, manufactured according to the consumer's specifications or serving to satisfy his individual needs; (4) in which the subject of the provision is a Product - a movable item (including a movable item with digital elements) - subject to rapid deterioration or with a short shelf-life; (5) in which the subject of the provision is a Product - a movable item (including a movable item with digital elements) - delivered in a sealed package which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery; (6) in which the subject of the provision are Products - movable items (including movable items with digital elements) - which after delivery, due to their nature, are inseparably connected with other movable items, including movable items with digital elements; (7) in which the subject of the provision are alcoholic beverages, the price of which was agreed upon at the conclusion of the Sales Agreement and which can only be delivered after 30 days and whose value depends on market fluctuations over which the Seller has no control; (8) in which the consumer expressly requested that the Seller come to him for urgent repair or maintenance; if the Seller provides additional services other than those requested by the consumer, or delivers Products - movable items (including movable items with digital elements) - other than spare parts necessary for repair or maintenance, the consumer has the right to withdraw from the contract in relation to additional services or Products; (9) in which the subject of the provision are sound or visual recordings or computer programs delivered in a sealed package, if the package has been opened after delivery; (10) for the delivery of newspapers, periodicals or magazines, with the exception of a subscription agreement; (11) concluded by way of a public auction; (12) for the provision of accommodation services other than for residential purposes, transport of goods, car rental, catering, services related to leisure, entertainment, sporting or cultural events, if the contract specifies the day or period of service provision; (13) for the supply of digital content not supplied on a tangible medium, for which the consumer is obliged to pay the price, if the Seller commenced the performance with the express and prior consent of the consumer, who was informed before the commencement of the performance that after the Seller has fulfilled the performance, the consumer will lose the right to withdraw from the contract, and the consumer has acknowledged this, and the Seller has provided the consumer with the confirmation referred to in Article 15 paragraphs 1 and 2 or Article 21 paragraph 1 of the Consumer Rights Act; (14) for the provision of services for which the consumer is obliged to pay the price, for which the consumer has expressly requested the Seller to come to him for repairs and the service has already been fully performed with the express and prior consent of the consumer.
9.9. The provisions contained in this point 9 of the Regulations concerning consumers shall also apply to contracts concluded from 1 January 2021, also to the Service Recipient or Customer who is a natural person concluding a contract directly related to his or her business activity, when the content of this contract indicates that it is not of a professional nature for this person, resulting in particular from the subject of his or her business activity, made available under the provisions on the Central Register and Information on Business Activity.
10. PROVISIONS RELATING TO ENTREPRENEURS
10.1. This section 10 of the Regulations and all provisions contained therein are addressed to and therefore bind only the Customer or Service Recipient who is not a consumer. Furthermore, from 1 January 2021 and for contracts concluded from that date, this section of the Regulations and all provisions contained therein are not addressed to and therefore do not bind the Customer or Service Recipient who is a natural person entering into a contract directly related to their business activity, when the content of this contract indicates that it is not of a professional nature for that person, resulting in particular from the subject of their business activity, made available under the provisions on the Central Registration and Information on Business, unless the application of the provisions contained in this section of the Regulations to such persons is not prohibited.
10.2. The Seller has the right to withdraw from the Sales Agreement within 14 calendar days from the date of its conclusion. Withdrawal from the Sales Agreement in this case may occur without giving any reason and does not give rise to any claims by the Customer against the Seller.
10.3. The Seller's liability under the warranty for the Product or for non-compliance of the Product with the Sales Agreement is excluded.
10.4. The Seller will respond to the complaint within 30 calendar days of its receipt.
10.5. The Seller has the right to limit the available payment methods, including requiring prepayment in whole or in part, regardless of the payment method chosen by the Customer and the fact of concluding the Sales Agreement.
10.6. The Service Provider may terminate the agreement for the provision of Electronic Services with immediate effect and without stating the reasons by sending an appropriate declaration to the Service Recipient.
10.7. The Service Provider/Seller's liability towards the Service Recipient/Customer, regardless of its legal basis, is limited – both within a single claim and for all claims in total – to the price paid and delivery costs under the Sales Agreement, but not to more than one thousand zloty. The amount limitation referred to in the preceding sentence applies to all claims brought by the Service Recipient/Customer against the Service Provider/Seller, including in the event of failure to conclude a Sales Agreement or unrelated to the Sales Agreement. The Service Provider/Seller is liable to the Service Recipient/Customer only for typical damages foreseeable at the time of conclusion of the agreement and is not liable for lost profits. The Seller is also not liable for delays in shipment.
10.8. Any disputes arising between the Seller/Service Provider and the Customer/Service Recipient shall be submitted to the court having jurisdiction over the registered office of the Seller/Service Provider.
11. PRODUCT REVIEWS
11.1. The Seller enables its Customers to post and access opinions about the Products and the Online Store on the terms specified in this section of the Regulations.
11.2. Customers can submit a review by using the form for adding a review of a Product or the Online Store. This form can be made available directly on the Online Store's website (including via an external widget) or via a personalized link sent to the email address provided by the Customer after purchase. When adding a review, the Service User may also add a graphical rating or a photo of the Product – if such an option is available in the review form.
11.3. A Product Review may only be submitted for Products actually purchased in the Seller's Online Store and by the Customer who purchased the Product being reviewed. It is prohibited to enter into fictitious or sham Sales Agreements for the purpose of submitting a Product Review. A review of the Online Store may only be submitted by a person who is a Customer of the Online Store.
11.4. Customers may not use their opinions to engage in unlawful activities, in particular activities constituting unfair competition, or activities that infringe personal rights, intellectual property rights, or other rights of the Seller or third parties. When adding an opinion, the Customer is obligated to act in accordance with the law, these Terms and Conditions, and good practice.
11.5. Opinions may be made available directly on the Online Store website (e.g. for a given Product) or on an external opinion collection service with which the Seller cooperates and to which the Seller refers on the Online Store website (including via an external widget placed on the Online Store website).
11.6. The Seller ensures that published reviews of Products originate from Customers who have purchased the Product. To this end, the Seller takes the following steps to verify whether the reviews originate from Customers:
11.6.1. Publishing a review submitted via the form available directly on the Online Store website requires prior verification by the Seller. Verification involves checking the review's compliance with the Terms and Conditions, in particular by verifying whether the reviewer is a Customer of the Online Store – in this case, the Seller checks whether the reviewer has made a purchase in the Online Store, and in the case of a Product review, additionally checks whether the reviewer has purchased the Product being reviewed. Verification occurs without undue delay.
11.6.2. The Seller sends its Customers (including via an external opinion collection service with which it cooperates) an individual link to the e-mail address provided by the Customer during the purchase – in this way, only the Customer who purchased the Product in the Online Store receives access to the opinion form.
11.6.3. In the event of any doubts or objections directed to the Seller by other Customers or third parties as to whether a given review comes from a Customer or whether a given Customer purchased a given Product, the Seller reserves the right to contact the author of the review to clarify and confirm that he or she is actually a Customer of the Online Store or has purchased the Product being reviewed.
11.7. Any comments, appeals against the verification of an opinion, or reservations as to whether a given opinion comes from a Customer or whether a given Customer purchased a given Product may be submitted in a manner analogous to the complaints procedure indicated in point 7 of the Regulations.
11.8. The Seller does not post or commission any other person to post false Customer reviews or recommendations, and does not distort Customer reviews or recommendations in order to promote its Products. The Seller provides both positive and negative reviews. The Seller does not provide sponsored reviews.
12. FINAL PROVISIONS
12.1. Agreements concluded via the Online Store are concluded in Polish.
12.2. Changes to the Regulations:
12.2.1. The Service Provider reserves the right to amend these Regulations for important reasons, including: changes in legal provisions; changes in methods or terms of payment or delivery, being subject to a legal or regulatory obligation; changes in the scope or form of the Electronic Services provided; adding new Electronic Services; the need to counteract an unforeseen and direct threat related to the protection of the Online Store, including Electronic Services and Service Recipients/Customers against fraud, malware, spam, data breaches or other threats to cybersecurity – to the extent to which these changes affect the implementation of the provisions of these Regulations.
12.2.2. Notification of proposed changes will be sent at least 15 days before the effective date of these changes, provided that a change may be introduced without observing the 15-day notice period if the Service Provider: (1) is subject to a legal or regulatory obligation that requires it to amend the Terms and Conditions in a manner that prevents it from meeting the 15-day notice period; or (2) must, as an exception, amend its Terms and Conditions to counteract an unforeseen and imminent threat related to the protection of the Online Store, including Electronic Services, and Service Recipients/Customers against fraud, malware, spam, data breaches, or other cybersecurity threats. In the last two cases referred to in the preceding sentence, the introduction of changes takes immediate effect, unless a longer deadline for implementing the changes is possible or necessary, of which the Service Provider shall notify each time.
12.2.3. In the case of ongoing contracts (e.g., the provision of an Electronic Service – Account), the Service User has the right to terminate the contract with the Service Provider before the expiry of the notification period for proposed changes. Such termination becomes effective within 15 days of receiving the notification. In the case of an ongoing contract, the amended Terms and Conditions are binding on the Service User if they were properly notified of the changes in accordance with the notification period before their introduction and did not terminate the contract during that period. Additionally, at any time after receiving notification of the changes, the Service User may accept the changes and thus opt out of the further notice period. In the case of an agreement other than ongoing contracts, changes to the Terms and Conditions will not in any way affect the rights acquired by the Service User prior to the effective date of the changes to the Terms and Conditions. In particular, changes to the Terms and Conditions will not affect Orders already placed or submitted, or Sales Agreements concluded, executed, or performed.
12.2.4. If a change to the Regulations results in the introduction of any new fees or an increase in existing fees, the consumer has the right to withdraw from the contract.
12.3. In matters not regulated in these Regulations, the generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the Act on the provision of electronic services of 18 July 2002 (Journal of Laws of 2002, No. 144, item 1204, as amended); the Consumer Rights Act; and other relevant provisions of generally applicable law.
12.4. These Terms and Conditions do not exclude the provisions in force in the country of habitual residence of the consumer entering into a contract with the Service Provider/Seller, which cannot be derogated from by agreement. In such a case, the Service Provider/Seller guarantees the consumer the protection granted to them under the provisions that cannot be derogated from by agreement.
13. SAMPLE WITHDRAWAL FORM
(ANNEX 2 TO THE CONSUMER RIGHTS ACT)
Sample withdrawal form
(this form should be completed and returned only if you wish to withdraw from the contract)
– Addressee:
KAMILA NAWARKIEWICZ
Storeit/TheLoveLoveLife Magazine, Omłotowa Street 23, 94-251 Lodz
thelovelovelife.com
shop@thelovelovelife.com
– I/We(*) hereby give notice of my/our withdrawal from the contract of sale of the following goods(*), contract for the supply of the following goods(*), contract for specific work consisting in the production of the following goods(*)/contract for the provision of the following service(*)
– Date of conclusion of the contract(*)/acceptance(*)
– Name and surname of the consumer(s)
– Address of consumer(s)
– Signature of the consumer(s) (only if the form is sent in paper form)
– Date
(*) Delete where not applicable.